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Our customer service opening hours are:
Monday - Thursday: 09:30 - 16:30
Friday: 09:30 - 15:30

Warranty

Montane Helpdesk

We recommend wiping it down with a damp cloth and suitable tech detergent. Please do not attempt to use a washing machine.For more information on how to wash a pack please visit our <a href="https://montane.com/pages/pack-aftercare">Backpack, Rucksack &amp; Waist Pack Aftercare</a> page.

We recommend wiping it down with a damp cloth and suitable tech detergent. Please do not attempt to use a washing machine. For more information on how to wash a pack please visit our Backpack, Rucksack & Waist Pack Aftercare page.

How do I wash my pack?

Product Aftercare

What delivery & shipping options do you offer?

Can I get my order delivered at the weekend?

Do you ship to BFPO/APO addresses?

Where is my order?

UK Delivery

Extended Christmas Returns

How do I return my order?

Can I exchange my product for a totally different one?

How long do I have to return the item I purchased from montane.com?

Do you offer free returns?

Where can I find my order number to return my item(s)?

When will I receive my refund?

If I select to return an item for an exchange, does this guarantee the new item for me?

My return has been lost in transit, what should I do?

How do I track my return?

Where can I find my pre-paid return label if I don’t print it straight away?

Can I return an item that was bought for me as a gift?

My refund amount is incorrect, what should I do?

I have not received my exchange item, what should I do?

Can I return an item bought from a retailer?

UK Returns

How do I place an order through montane.com?

How can I change my order?

When will you dispatch my order?

How do I change my delivery address?

How long will it take to receive my order?

What if I am not going to be home when the delivery is made?

My Montane product has arrived damaged. What should I do?

The product I want is out of stock. What should I do?

How do discount codes work?

Orders

Klarna Payment Options

Klarna FAQ's

Payment Options

How should I carry electronic items in my waterproof?

What is the maximum weight that I can carry in my Montane pack?

What is a Hydrostatic Head rating?

I'm going on an expedition. Can you recommend what Montane clothing / equipment I should take?

What is RET & MVTR?

Product Questions

How should I wash & care for my Montane product?

How do I remove stains from my Gore-Tex jacket?

Why has my waterproof delaminated?

Will washing my waterproof diminish the DWR or damage the product?

Is it OK to tumble dry my waterproof?

What if I don't have a tumble drier for my waterproof?

Which is better - wash in or spray on DWR?

My item is visually clean, why should I wash it?

My waterproof is wetting out quickly, is it faulty?

How should I store my Montane product(s)?

How do Montane Gift E-Vouchers work?

How do I send a Gift E-Voucher to someone?

Can I purchase other items at the same time as my gift voucher?

Gift Vouchers

What is the My Montane Rewards programme?

How do I join My Montane Rewards?

How do I collect points?

How do I find out my points balance?

How do I spend points?

How do the Refer a Friend points work?

How long are reward points valid for?

Are reward points stackable with other discount codes?

I've lost my discount code, what can I do?

I can't see my points after a purchase?

Do discounts apply to Outlet products?

My Montane Rewards

What repairs do you offer through the Montane Repair Service?

I'm unsure if my repair is covered by your services, can I get a quote for my repair?

Do you repair products from brands other than Montane?

What condition does my item need to be in to send it in for repair?

How long do repairs take to complete?

I live outside of the UK, can you repair my product?

Do you repair zips?

My zip keeps separating, do I need a full zip replacement?

Do you colour match the repairs?

How do I pay for my repair?

How do I send my item to you to get repaired?

What happens if I send something to you that can't be repaired?

Repairs

I have ripped my garment, will you replace it?

I don't know what size to buy, do you have a size guide?

How do I measure back length?

Sizing

How do I change the email address and password on my account?

Account & Login

How do I return an international order?

International Returns

What is the nearest Montane stockist to me?

Do you have an outlet or factory store?

Montane Stockists

How do I wash my pack?Updated 2 months ago