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Warranty

Montane Helpdesk

All Montane garments, packs and accessories come with care labels attached internally, containing fabric composition and wash care instructions specific to the product. For more detailed and unique instructions dependent on the product, including how to wash and care for your favourite Montane gear, follow the link below to discover more in our Product Aftercare pages. Learn about product aftercare here:<a href="https://montane.com/pages/product-aftercare">Product Aftercare Hub</a> <h2 id="looking-for-specific-aftercare-instructions">Looking for specific aftercare instructions?</h2>We have dedicated aftercare pages for specific product categories:<ul><li style="text-align: left; font-size: 16px;"><a href="http://For%20more%20information%20on%20how%20to%20care%20for%20waterproof%20garments,%20check%20out%20our%20How%20to%20Wash%20a%20Waterproof%20Jacket%20page.">How to Wash a Waterproof Jacket</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/down-aftercare">How to Wash a Down Jacket</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/softshell-aftercare">Softshell Product Care</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/synthetic-aftercare">Synthetic Insulation Aftercare</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/pack-aftercare">Backpack, Ruchsack &amp; Waist Pack Aftercare</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/glove-aftercare">Glove Aftercare</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/primino-aftercare">Baselayer Aftercare</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/fleece-aftercare">Fleece Aftercare</a></li><li style="text-align: left; font-size: 16px;"><a href="https://montane.com/pages/legwear-aftercare">Legwear Aftercare</a></li></ul>

All Montane garments, packs and accessories come with care labels attached internally, containing fabric composition and wash care instructions specific to the product. For more detailed and unique instructions dependent on the product, including how

How should I wash & care for my Montane product?

Product Aftercare

What delivery & shipping options do you offer?

Can I get my order delivered at the weekend?

Do you ship to BFPO/APO addresses?

Where is my order?

UK Delivery

Extended Christmas Returns

How do I return my order?

Can I exchange my product for a totally different one?

How long do I have to return the item I purchased from montane.com?

Do you offer free returns?

Where can I find my order number to return my item(s)?

When will I receive my refund?

If I select to return an item for an exchange, does this guarantee the new item for me?

My return has been lost in transit, what should I do?

How do I track my return?

Where can I find my pre-paid return label if I don’t print it straight away?

Can I return an item that was bought for me as a gift?

My refund amount is incorrect, what should I do?

I have not received my exchange item, what should I do?

Can I return an item bought from a retailer?

UK Returns

How do I place an order through montane.com?

How can I change my order?

When will you dispatch my order?

How do I change my delivery address?

How long will it take to receive my order?

What if I am not going to be home when the delivery is made?

My Montane product has arrived damaged. What should I do?

The product I want is out of stock. What should I do?

How do discount codes work?

Orders

Klarna Payment Options

Klarna FAQ's

Payment Options

How should I carry electronic items in my waterproof?

What is the maximum weight that I can carry in my Montane pack?

What is a Hydrostatic Head rating?

I'm going on an expedition. Can you recommend what Montane clothing / equipment I should take?

What is RET & MVTR?

Product Questions

How do I remove stains from my Gore-Tex jacket?

Why has my waterproof delaminated?

Will washing my waterproof diminish the DWR or damage the product?

How do I wash my pack?

Is it OK to tumble dry my waterproof?

What if I don't have a tumble drier for my waterproof?

Which is better - wash in or spray on DWR?

My item is visually clean, why should I wash it?

My waterproof is wetting out quickly, is it faulty?

How should I store my Montane product(s)?

How do Montane Gift E-Vouchers work?

How do I send a Gift E-Voucher to someone?

Can I purchase other items at the same time as my gift voucher?

Gift Vouchers

What is the My Montane Rewards programme?

How do I join My Montane Rewards?

How do I collect points?

How do I find out my points balance?

How do I spend points?

How do the Refer a Friend points work?

How long are reward points valid for?

Are reward points stackable with other discount codes?

I've lost my discount code, what can I do?

I can't see my points after a purchase?

Do discounts apply to Outlet products?

My Montane Rewards

What repairs do you offer through the Montane Repair Service?

I'm unsure if my repair is covered by your services, can I get a quote for my repair?

How should I wash & care for my Montane product?Updated 2 months ago

Looking for specific aftercare instructions?