Orders
How do I place an order through montane.com?
Navigate to the product(s) that you wish to purchase and select add to basket. Once you're ready to complete your purchase, click the basket symbol at the top right of the page and proceed to the checkout, following the on-screen instructions.
How can I change my order?
If your order has not yet been shipped you may be able to change your order. Please contact us as soon as possible. If your order has already been shipped, we will be unable to make any changes until it arrives at its destination.
When will you dispatch my order?
All orders placed before 13:00 are typically dispatched the same day, orders placed after this time or on Saturday, Sunday or national holidays will be dispatched the next working day. You will receive an email to confirm when your order is dispatche
How do I change my delivery address?
Please contact us as soon as you can with your order number, we will attempt to change the address but it may not always be possible.
How long will it take to receive my order?
Delivery normally takes 1 - 2 days to most UK addresses although delivery may take longer to remote areas, islands and during exceptionally busy periods (e.g. Christmas). Delivery to Europe and the rest of the world will take longer, please contact u
What if I am not going to be home when the delivery is made?
If delivery is through DPD they will contact you on the morning of delivery enabling you to nominate a preferred neighbour or safe place for your parcel. Alternatively you will be able to change your delivery date. If the delivery is via Royal Mail,
My Montane product has arrived damaged. What should I do?
Please contact us as soon as possible to report any problems / damage. We will advise you on how to return your product for an exchange.
The product I want is out of stock. What should I do?
If the product you are looking to purchase is currently out of stock, there are a few options:
How do discount codes work?
If you have a discount code for montane.com you can apply this in the checkout to receive a discount on your order. Please note that discount codes are not redeemable against the following products: