We offer multiple shipping options depending on the courier you wish to use. DPD Next Day Delivery Information. In most instances the 1-2 day delivery services will arrive the next working day, however this is not guaranteed. To receive next working

We offer multiple shipping options depending on the courier you wish to use.<ul><li dir="ltr">DPD Two Day (2 Working Days): Free on orders over &#xA3;25 (&#xA3;5 for orders under &#xA3;25) </li><li dir="ltr" id="isPasted">DPD Next Day Click &amp; Collect: Free on orders over &#xA3;25 (&#xA3;5 for orders under &#xA3;25)</li><li dir="ltr">DPD Next Day Home Delivery (1-2 Days): &#xA3;6.00</li><li dir="ltr">Royal Mail Special Delivery Guaranteed Next Day (Order by 12 midday): &#xA3;7.99</li></ul>DPD Next Day Delivery InformationIn most instances the 1-2 day delivery services will arrive the next working day, however this is not guaranteed. To receive next working day delivery orders must be placed before 1pm (Monday - Thursday).DPD Next Day orders placed on a Friday before 1pm will be dispatched that day and delivered on Monday of the following week.Royal Mail Special Delivery Guaranteed Next Day InformationTo guarantee your order will arrive the next day please select the Royal Mail Special Delivery Guaranteed Next Day option and order before 12 midday. This service also delivers at the weekend. By placing your order before 12 midday on a Friday you will receive delivery on Saturday.General Delivery InformationPlease leave ample time to receive your order during busy periods such as Christmas and other holidays as deliveries can be subject to delays during these times.Please note next day delivery is not available for Guernsey, Jersey, Scottish Highlands and Islands. Orders to these destinations will ship on a Royal Mail Tracked 48 hour service.We do not currently ship to BFPO addresses.

What delivery & shipping options do you offer?

The Royal Mail Special Guaranteed Next Day service delivers Monday - Saturday. If you place your order before 12 midday on a Friday and select this service you will receive delivery on Saturday.

The Royal Mail Special Guaranteed Next Day service delivers Monday - Saturday. If you place your order before 12 midday on a Friday and select this service you will receive delivery on Saturday.

Can I get my order delivered at the weekend?

Unfortunately we are unable to deliver to BFPO/APO addresses.

Unfortunately we are unable to deliver to BFPO/APO addresses.

Do you ship to BFPO/APO addresses?

Tracking information will be sent once the order has been dispatched. Please follow the link to see your parcel’s journey. If you haven’t received tracking within 1 working day please get in touch.

Tracking information will be sent once the order has been dispatched. Please follow the link to see your parcel&#x2019;s journey. If you haven&#x2019;t received tracking within 1 working day please get in touch.

Where is my order?

Still have questions? Send us a message and we will be in touch as soon as possible.

Our customer service opening hours are:
Monday - Thursday: 09:30 - 16:30
Friday: 09:30 - 15:30

Warranty

Montane Helpdesk

Delivery & Shipping FAQ's

UK Delivery

Extended Christmas Returns

How do I return my order?

Can I exchange my product for a totally different one?

How long do I have to return the item I purchased from montane.com?

Do you offer free returns?

Where can I find my order number to return my item(s)?

When will I receive my refund?

If I select to return an item for an exchange, does this guarantee the new item for me?

My return has been lost in transit, what should I do?

How do I track my return?

Where can I find my pre-paid return label if I don’t print it straight away?

Can I return an item that was bought for me as a gift?

My refund amount is incorrect, what should I do?

I have not received my exchange item, what should I do?

Can I return an item bought from a retailer?

UK Returns

How do I place an order through montane.com?

How can I change my order?

When will you dispatch my order?

How do I change my delivery address?

How long will it take to receive my order?

What if I am not going to be home when the delivery is made?

My Montane product has arrived damaged. What should I do?

The product I want is out of stock. What should I do?

How do discount codes work?

Orders

Klarna Payment Options

Klarna FAQ's

Payment Options

How should I carry electronic items in my waterproof?

What is the maximum weight that I can carry in my Montane pack?

What is a Hydrostatic Head rating?

I'm going on an expedition. Can you recommend what Montane clothing / equipment I should take?

What is RET & MVTR?

Product Questions

How should I wash & care for my Montane product?

How do I remove stains from my Gore-Tex jacket?

Why has my waterproof delaminated?

Will washing my waterproof diminish the DWR or damage the product?

How do I wash my pack?

Is it OK to tumble dry my waterproof?

What if I don't have a tumble drier for my waterproof?

Which is better - wash in or spray on DWR?

My item is visually clean, why should I wash it?

My waterproof is wetting out quickly, is it faulty?

How should I store my Montane product(s)?

Product Aftercare

How do Montane Gift E-Vouchers work?

How do I send a Gift E-Voucher to someone?

Can I purchase other items at the same time as my gift voucher?

Gift Vouchers

What is the My Montane Rewards programme?

How do I join My Montane Rewards?

How do I collect points?

How do I find out my points balance?

How do I spend points?

How do the Refer a Friend points work?

How long are reward points valid for?

Are reward points stackable with other discount codes?

I've lost my discount code, what can I do?

I can't see my points after a purchase?

Do discounts apply to Outlet products?

My Montane Rewards

What repairs do you offer through the Montane Repair Service?

I'm unsure if my repair is covered by your services, can I get a quote for my repair?