How do I return my order?Updated 2 months ago
If you live in the UK and have purchased from montane.com, returning your order could not be easier. Please use the "Start your return" link below to use our online returns portal and get your free pre-paid return label. You have 30 days to return your item(s) from the date of delivery. For all return guidelines please see below.
If you have ordered for delivery outside of the UK please read our international returns information.
Please note you have 30 days to return your item(s) from the date of delivery. Items outside of this 30 day window will not be eligible for return.
How to create your free pre-paid returns label
- Use the link below to access the online returns portal
- Enter your order number as well as the email address used to place your order (you can also use the phone number or postcode used on the order)
- Select the item(s) you wish to return, selecting whether you would like a refund or an exchange, as well as the reason for your return
- You can now print your pre-paid Royal Mail return label. You will also receive your label in an email along with a tracking link so you can follow your return back to us. Simply follow the instructions in this email to complete your return.
Conditions of returns
- All products must be returned as new and in a saleable condition.
- All accessories and tags should still be attached with no evidence of wear.
- Please note items returned without their original tags attached will be subject to a 20% restocking fee.