UK Returns
Extended Christmas Returns
To help you shop with confidence our extended Christmas Returns policy is valid from 1st November 2025 until 23rd December 2025. Items purchased online during this period can be returned up to 20th January 2026. For purchases made after 23rd December
How do I return my order?
If you live in the UK and have purchased from montane.com, returning your order could not be easier. Please use the "Start your return" link below to use our online returns portal and get your free pre-paid return label. You have 30 days to return yo
Can I exchange my product for a totally different one?
We can only exchange within the same style range for a different colour or size due to the price differences between products. If you would like a totally different item please return your current item and place an order for the new item. For instruc
How long do I have to return the item I purchased from montane.com?
Items purchased from Montane.com are currently subject to a 30 day return period.
Do you offer free returns?
Yes, returns are free within the UK. We use a Royal Mail 48 hour service and a label will be sent to the email address used to place the order. For instructions on how to return your order, please read How do I return my order? This article includes
Where can I find my order number to return my item(s)?
You can find your order number in your confirmation email sent to you when you placed your order. This email will have been sent from [email protected]. Your order number will be a 6 digit number starting with a #.
When will I receive my refund?
We aim to process returns within 2 working days from them being received, refunds can take up to 5 working days to appear in your account, depending on your bank.
If I select to return an item for an exchange, does this guarantee the new item for me?
When returning your item, selecting to return for an exchange does not guarantee the item for you. When you select to return your item for an exchange in our returns portal, you will be shown which items you can request for exchange based on what is
My return has been lost in transit, what should I do?
If your return has been lost in transit one of our advisors needs to help with this. Please use our contact form including your return details and expect a response within 2 working days.
How do I track my return?
When you create your return label you will be given a tracking link allowing you to track your return back to us. This link is also included in your return confirmation email.
Where can I find my pre-paid return label if I don’t print it straight away?
The pre-paid return label will be emailed to you, please check your junk/spam folders. The email will have your order number in the subject line (the 6 digit number starting with #) should you need to search for it.
Can I return an item that was bought for me as a gift?
Please contact the person that gifted the item to you as only the original purchaser can receive a refund. They will need to start the return process.
My refund amount is incorrect, what should I do?
If you refund amount is incorrect one of our advisors needs to help with this. Please use our contact form and expect a response within 2 working days.
I have not received my exchange item, what should I do?
If you have not received your exchange item one of our advisors will need to help with this. Please use our contact form and expect a response within 2 working days.
Can I return an item bought from a retailer?
We can only accept items bought directly from our website for refund or exchange. There is a separate policy for warranty and lifetime guarantee issues.