Repairs

What repairs do you offer through the Montane Repair Service?

We have a talented in-house seamstress who can offer a range of repair options. We offer repair services for Waterproof Jackets, Down Jackets, Synthetic Insulation, and Trousers. The full list of repairs available can be found on our Montane Repair S

I'm unsure if my repair is covered by your services, can I get a quote for my repair?

If you're unsure if your repair is covered by our repair service, or you think your repair is a complicated one, you can use our quote form to get a quote. Simply fill in the form, upload some photos and we will come back to you with whether or not t

Do you repair products from brands other than Montane?

Our repair service only covers the repair of Montane products. For the full list of Montane repairs we offer please visit our Montane Repairs Service page.

What condition does my item need to be in to send it in for repair?

Please ensure your item is in a clean and washed condition, ready to be handled and repaired by our team. Please also ensure pockets have been emptied. Dirty or soiled products will be sent back to you without the repair being completed. To begin ord

How long do repairs take to complete?

We outline the estimated times to complete a repair on our Montane Repairs Service page. Please allow for additional time for us to receive your item back for repair and for us to send the item back to you once repaired.

I live outside of the UK, can you repair my product?

Currently the repair service is open to UK customers only. To see our full list of repair service options please visit our Montane Repairs Service page.

Do you repair zips?

We do not repair broken or damaged zips. We can repair zip sliders (the part of the zip you pull up and down to open and close the zip), however we cannot repair the zip itself. To see our full list of repair services please visit our Montane Repairs

My zip keeps separating, do I need a full zip replacement?

Provided there is no damage to the teeth or base of the zip, a slider replacement could solve the issue. To repair a zip slider the zip itself needs to be in good condition. We are unable to repair a zip slider if the zip has any broken teeth. To see

Do you colour match the repairs?

If you are sending your item back for a cord replacement, panel replacement or to have a tear repaired, we will try our best to match colours to your existing products. We keep a stock of many fabrics, however we cannot keep every colour and so on ol

How do I pay for my repair?

For standard repairs, you can place your repair order through our Montane Repairs Service page and following the instructions through to the checkout. If you have requested a quote we will follow up with how to pay for your repair.

How do I send my item to you to get repaired?

Please order your repair through our Montane Repair Service page. When you have paid for your repair, you will have an order reference number (beginning with '#'). Please address your parcel to REPAIRS TEAM including your order reference number, foll

What happens if I send something to you that can't be repaired?

If we receive an item that we are unable to repair, we will contact you explaining the situation. If we receive an item back and the repair cost is going to be much higher than what you have paid, we will also contact you to discuss next steps. To or